Site Security
Customer Service
- How to order Top
- We offer four convenient ways to submit an order:
Online
Shop online for 24 hour convenience in selecting your award and recognition products, spirit items, wearables, drinkware, and school supplies. Place your selections in the shopping basket and continue shopping until you are ready to checkout. When you are ready to checkout, simply complete the billing information and submit your order.
By Phone
Complete the proper order form(s) found in our catalog and have them ready when you call in your order. To avoid duplicate orders, DO NOT MAIL THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member at the time the order is placed.Call our toll free number; 1.800.562.4767, and a Customer Service Representative will gladly take your order. Telephone lines are open Monday through Friday from 7 a.m. until 6:30 p.m. Central Standard Time. The best time to call is between 7 and 10 a.m. After completing your order, you will be given an order number. This number is important if you need to check on your order or if you need to make changes to your order. Keep your order number in your files for future reference. If you are required to send a purchase order in addition to calling in your order, mark the purchase order: "Confirmation of Phone Order. Do not duplicate."
By Mail
Complete the proper order form(s) found in our catalog. Be sure to include an 8 1/2" x 11" sheet of paper showing design, layout, etc for any custom art for imprinted favors. Have the order authorized by your principal or faculty advisor. If a check accompanies your order, we will pay all ground transportation charges within the continental United States (does not apply to Alaska and Hawaii).Make sure the order form is signed authorizing shipment and mail to:
Anderson’s Middle Zone
P.O. Box 1151
Minneapolis, MN 55440-1151
Fax Orders
Complete the proper order form(s) found in our catalog. To avoid duplication, DO NOT MAIL IN THE FORM IF YOU FAX YOUR ORDER. Fax: 651-426-0275.
Our fax line is available 24 hours a day by calling 651-426-0275.Orders that require original artwork cannot be faxed. For an original design, please e-mail your artwork to artroom@zgate.com after you have placed your order. Please be sure to place your 7-digit order number in the subject line. There is a $15 charge for an original design. We also accept original artwork via mail.
- Acknowledgements and open accounts Top
- All mail-in orders will be acknowledged. We will ship open account to any school providing the order is signed by the principal or faculty advisor. Visa, MasterCard, Discover, and American Express are accepted.
- Terms Top
- Payment is due 30 days from the date of invoice. A finance charge of 1.5% per month (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson’s.
- Delivery Top
- All merchandise should be opened and inspected as soon as it arrives. Any shortages or items that have been damaged in shipping should be reported immediately to Customer Service (toll free): 1.800.562.4767.
- Returns Top
- Merchandise must be returned within 30 days of receipt of order with a Return Authorization Number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. This Return Policy is subject to change without notice.Click here to review our full Return Policy.
- Imprinted items Top
- Be sure to provide the exact date of your event when ordering. Allow specified production time plus shipping time. Cancellations or changes on all imprinted orders cannot be accepted once production has begun.
- Customer service Top
- Please call our customer service department toll free at 1.800.562.4767 with any questions you may have regarding the products featured in our catalog or on this website.
- Fewer than minimum orders Top
- If you need a quantity that is fewer than the minimum noted, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
- In-house rush production Top
- Rush production charges are as follows:Imprinted Items: 1st line item: $50.00. Each additional line item: $10.00.
Un-imprinted Items: Please call us at 1.800.562.4767 for a quote.
- Pricing and information Top
- The prices stated in our catalog and on our website are effective from August 1 to July 31 of the current school year. Merchandise ordered from outdated catalogs will be invoiced at current prices. We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.
- Shipping charges Top
| $ Amount of Order | Shipping Charge |
| $0.00 - $25.00 | $8.75 |
| $25.01 - $50.00 | $13.16 |
| $50.01 - $100.00 | $18.65 |
| $100.01 - $200.00 | $26.35 |
| $200.01 - $300.00 | $39.55 |
| $300.01 - $400.00 | $52.75 |
| Each additional $100 | Add $16.45 | - Logos Top
- The display of any design or logo in our catalog or this website is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without the authorization of the owner of any trademark, copyright or other right in such design or logo.The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained any required consents or authorizations from the owner(s) to print such material.
|
